CLIENT ENQUIRIES

Privacy & request handling

This notice explains how the client request form handles information you choose to submit to Cobem Research.org.

What the form collects

Your name, email address, confirmation of that address, requested service, research topic and brief are required. Re-entering an address helps catch typing errors; only successfully entering a code sent to that address establishes email ownership. Phone number, organisation, research level, discipline, budget, preferred deadline and descriptions of existing materials are optional. No document uploads or payment details are requested.

How your information is used

The lab owner uses your details to assess the enquiry, request clarification and discuss a possible scope of work. Submitting a request does not subscribe you to marketing, grant private lab access, make a booking or confirm a fee or deadline.

Storage and access

Requests are stored in the service’s hosted database and displayed in an owner-only inbox. Other visitors and lab collaborators cannot view the inbox. The owner may copy an enquiry into a private Strategic Literature Lab project to develop the agreed work; access to that project is controlled separately. Short-lived form sessions and technical rate-limit records help reduce automated submissions. Technical identifiers for rate limiting expire after at most 30 minutes; form sessions expire after two hours. Verification codes, when enabled, expire after 10 minutes, allow at most five attempts, and are stored as keyed hashes rather than readable codes. Successful verification is valid for 30 minutes for the same form and email. Expired technical records are removed during subsequent form activity; expired verification records have a two-hour cleanup grace period.

Retention, correction and deletion

No automatic deletion period is configured for client requests. The owner can permanently delete requests when no longer needed. To ask for correction or deletion, email support@cobemresearch.org and include your request reference.

What to leave out

Do not include passwords, payment card details, confidential participant data or documents you are not authorised to share. A short description of your research is sufficient for the initial enquiry.

Contact and confirmation

The form gives you a reference number and a downloadable receipt. Request acknowledgement emails and owner email alerts are not configured. Email verification codes can be sent only when the owner connects an email delivery provider. Addresses without successful code verification are labelled unverified. Follow-up is arranged separately using your supplied contact details.